You’ve been working your butt off for a client. And, this client keeps wanting more and more and more. You’ve done so much for them, if you were to calculate your hours worked on this wedding and the earnings/hour, you’d be scared to learn that you are earning $2.67/hour. Sad panda.
So – how do you fix this so that it doesn’t happen again?
What should you do when a client wants more than they hired you to do?
I don’t like the client feeling like they are being nickled and dimed. But, it’s important to set boundaries (and to earn my worth!) My approach is fairly simple…
So, here is what I do when a client goes out of the scope of our agreement:
- Client asks for something that goes beyond the contract. (AND – it’s a minor thing.) An example is an additional edit on the invitation design.
- As long as the change is small and doesn’t require much time, I’ll do it for free.
- I will let the client know. “Hey, I’m happy to make this change for you! I think that will look great. Let me know if you have something else in mind. I can send over a proposal for additional design work. I want to make sure you are getting what you want.”
If it’s a huge change or additional work, I’ll just skip the “free” and go straight to the “I’m happy to do this for you. This does go beyond our contract. I’m attaching a proposal for the additional work. Please let me know if you’d like to proceed.” This is even easier to do if your contract has a clause that states that any work outside of the scope of services will require additional billing.
And, this is what I do when the client wants to “pick my brain”… This is especially useful for wedding planners whose entire services are wrapped around their intellectual property:
- Client asks for my advice on which venue is better: venue A or venue B.
- If I can make a quick recommendation and doesn’t require too much work on my part, I will offer this little morsel at no charge.
- I will let the client know. “I think Venue A is better for your needs and this is why: __________. Thoughts on that? If you want more information and research, I’d be happy to do that for you. Let me know and I’ll send over a proposal for our Venue Research Services.”
Keep in mind that this is for a contracted client! I don’t give away anything to anyone until they’ve hired me and paid their retainer.
Give it a shot! And, come back here to let me know if this has worked for you!
Now, leave a comment below telling me what YOUR approach is!