What perfect timing! After the last 2 weeks coverage on client management it’s great to visit our posts from last year where we discussed the creating of a consistent client experience, identifying difficult clients, and turning away those difficult clients. We also heard from Tara Bliven of Ephemera Letterpress in Seattle who shared The Simple Plan experience with us and Erica Prewitt of A Big To Do Event in Atlanta who gave us her insider tips.
A lot of people have been asking us, “What’s The Simple Plan all about? What can I expect from my 2 days of business planning with you ladies?” We thought it’d be great for you, dear readers, to hear it first-hand from someone who has attended our business plan workshop.
Tara Bliven, owner of Ephemera, Inc. and custom letterpress stationer joined us for The Simple Plan in Seattle this past November. Here she shares with us her experience…
When you hear of a business that offers a good customer experience, you first think of their quality and their service. Within those two characteristics lies a third one: consistency. Your quality and your service are only as good as their consistency.
We’ve all had her as a client: the bridezilla! Oh, I wish it was a stereotype, but she is out there. And, her sidekick, groomzilla, is equally cringe-inducing. I’ve been very fortunate to deal with very few of these in my career. But, the times I did have a bridezilla or groomzilla client I asked myself over and over, “How did I let this happen to me?”
The big question of the week is:
“How do I turn away a client that I don’t want to work with?”
There is no easy way to do this. It’s like telling a date that dinner was really nice but you don’t want to see them again. ARGH. Painful.
You do need to find your own style. But, I’m going to give you some help. Here are my tips…
Erica Prewitt is the owner of A Big To Do Event and is otherwise known as The Checklist Queen. She is the master of event logistics, design, and budget. (I’m digging this useful wedding budget she has on her blog for clients. She’s a girl after my own heart!) I like the feeling of relaxation that comes over me when I know someone else is managing the checklist. AND – WOW… I love this: Erica’s goal as an event planner is “to make the hostess look like SuperWoman.” Erica, darlin’… you wanna come down to Miami? I could use a SuperWoman makeover!